Emergency triage rules
"Gas smell" gets a 911 advisory and a callback. "No cool with a baby" pages the on call tech. "Warm air in November" is a routine booking. A generic agent books all three the same way.
For residential HVAC contractors
Stop losing HVAC jobs
Stop losing HVAC jobs
to voicemail.
We answer emergency and after-hours HVAC calls so you stop losing booked jobs.
- RESIDENTIAL HVAC ONLY
- NO PLATFORM LOCK IN
- CUSTOMER OWNED
Hear it for yourself
Three real residential HVAC calls.
Three real residential HVAC calls.
Three different outcomes.
Three real calls we handled. Daytime repair, after hours quote, late night emergency. Play the audio. Decide if your customers would notice.
Daytime call · Booked · with Mike
2:14 PM · TUE · PHOENIX AZ
Listen to the call
2:23 AC repair → same day booking
0:00 / 2:23
"Thanks for calling Northwind HVAC. This is Mike. Can I help you today?"
J
"Hi, Mike. I wanna know if it's possible to send somebody over today. The AC stopped working."
"I'm sorry to hear that your AC isn't working. Just to clarify, when did the issue start? And do you have any other details about the problem?"
J
"Yeah. It started around 1 hour ago. It's not turning on. I tried to fix it by myself, but I can't."
"Got it. So your AC has completely stopped working. Let's get a tech over to you as soon as possible. Could I have your first and last name, please?"
J
"Yeah. Of course. It's John Hernandez."
"Thank you, John. What's the address where the tech should come? Please include the street, city, and ZIP."
J
"It's 1428 Oak Street. It's in Phoenix, and the ZIP code is 85044."
"Just to confirm, that's 1428 Oak Street, Phoenix 85044."
J
"Correct."
"Thanks, John. And what's the best phone number to reach you at?"
J
"You can use this phone number that I'm calling from if possible."
"Got it. 555 to 123 to 4567. One more thing, can you tell me what type of AC you have? Like, is it a central AC, a heat pump, or mini split? If you don't know, no problem at all, the tech can check on site."
J
"Yeah. It's a central AC."
"Thanks for that. I'm pulling up availability now. Okay, I can get a tech to you later today between 5 and 7 PM, or tomorrow morning between 9 and 11. Which works better for you?"
J
"Yeah. Absolutely. Today. I need it today."
"Perfect. I have you booked for today between 5 and 7 PM at 1428 Oak Street, Phoenix 85044. You'll get a text confirmation in a few minutes, and the tech will text you their ETA when they're on the way. Anything else I can help with?"
J
"Perfect. No. That's everything. Thank you so much."
"Thanks for calling Northwind HVAC, John. We'll see you today. Take care."
J
"Alright. Take care. You too. Bye."
After hours call · Booked · with Mike
11:00 PM · MON · PHOENIX AZ
Listen to the call
2:26 quote → comfort advisor booked
0:00 / 2:26
"Thanks for calling Northwind HVAC. This is, uh, Mike. How can I help you today?"
J
"Hi, Mike. I am wondering about the quotes and the new installations. How much would that be?"
"Hi there. Thanks for asking about that. For new equipment installations, we don't provide exact prices over the phone. But our comfort advisor can come out to your home and walk you through options at no charge. If you'd like, I can help you schedule that visit. Would you like to set up an appointment?"
J
"Yeah. Absolutely. I think tomorrow. What slots do you have for tomorrow?"
"Okay. Let me pull up the calendar and check our openings for tomorrow. Okay, I have 2 main options for you, tomorrow morning between 9 and 11, or tomorrow afternoon between 1 and 3. Which works better for you?"
J
"Uh, between 1 and 3."
"Great choice. Just to confirm, can I have your first and last name?"
J
"Yeah. John Hernandez."
"Thank you, John. And what's the service address where the installation will take place?"
J
"It will be at 1428 Oak Street, Phoenix, ZIP code 85044."
"Just to confirm, that's 1428 Oak Street, Phoenix, 85044."
J
"Yeah. Correct."
"Got it. And what's the best phone number to reach you at, John?"
J
"The one I'm coming from is fine."
"Got it. 555 to 123 to 4567. Does the home currently have any heating or cooling equipment that you want us to replace? Or is this a new installation in a place that's never had HVAC before?"
J
"It's a new installation."
"Thanks, John. I'll book you for tomorrow between 1 and 3 PM at 1428 Oak Street, Phoenix 85044, for the new installation walk through with our comfort advisor. You'll get a text confirmation in a few minutes, and the tech will text you their ETA the morning of. Anything else I can help with?"
J
"That's everything. Thank you so much."
"You're welcome, John. Thanks for calling Northwind HVAC. We'll see you tomorrow. Take care."
Emergency call · Escalated · by Sarah
10:53 PM · MON · PHOENIX AZ
Listen to the call
2:07 emergency intake → on call tech paged
0:00 / 2:07
"Thanks for calling Northwind HVAC. This is Sarah. How can I help you today?"
J
"Hi, Sarah. I hope you're well. Um, I have an emergency at home. My AC isn't working. It's very hot. I have a baby, so I need somebody to come see what's going on."
"I'm sorry to hear that, and I understand how urgent this is with your baby at home. Let me get a tech to you right away. Can I please have your full name and the address where the tech should come?"
J
"Of course. Full name is John Hernandez. The address is 1428 Oak Street, Phoenix. ZIP code 85044."
"Thanks, John. And the best phone number to reach you at?"
J
"The one I'm calling from."
"Got it. That's 555 to 123 to 4567. Just to confirm, the address is 1428 Oak Street, Phoenix 85044. Right?"
J
"Right."
"Thanks for confirming. Can you briefly describe what you've noticed with the AC? Is it not blowing any air, or just not cooling? Anything else you want me to note?"
J
"It's, yeah, sorry for interrupting you. It's just not cooling, I guess. It's not turning on."
"Okay. So your AC isn't turning on at all and you have a baby at home. I understand the urgency. I'm going to get our on call tech paged right now. One moment while I transfer you."
J
"Thanks."
"I just paged our on call tech. They'll call you within 15 minutes. If you don't hear from them, please call us back at 555 to 123 to 4567. Is there anything else I can help with while we wait for the tech to call you?"
J
"No. I think that's everything. Thank you so much."
"You're very welcome, John. Take care. And if you don't hear from the tech in 15 minutes, call us right back."
J
"Alright. Thank you."
On the demo we play 3 to 4 real recordings and walk through the prompt. Calm voice, real conversation, never sleeps.
Why an HVAC specialist
A generic AI agent will book
A generic AI agent will book
your emergencies as routine.
Anyone can spin up an AI receptionist in a weekend. It will pick up. It will not know that "AC blowing warm" with a newborn at home is an emergency, that quoting install prices on the phone is an FTC issue, or that "no heat" in November ranks higher than "no heat" in May. Our agents ship knowing all of it.
Vulnerable person flags
Newborn, elderly, oxygen, medical, pregnant. Any flag escalates the call regardless of season, tightens the ETA, and triggers a specific reassurance line.
FTC safe pricing logic
Diagnostic and tune up, quotable. Repair and install, never quoted on the phone, handed to the right tech or comfort advisor. Quoting the wrong thing turns into a complaint fast.
Service area gating
Knows your ZIP list. Out of area callers get a polite redirect, not a slot on the dispatch board that wastes a tech's morning. Your trucks stay in territory.
Equipment vocabulary
Central air, heat pump, mini split, packaged unit, R 22, R 410A, AFUE, furnace, air handler. The homeowner does not have to explain "the thing on the side of my house" three times.
Dispatch aware booking
Will not offer a slot that already passed. Will not book a 2 hour window 3 hours before end of day. Routes after hours work to the on call line, not the daytime calendar.
BUILT FROM HUNDREDS OF DISPATCHER INTERVIEWS. SHIPS IN EVERY VOLTIC AGENT ON DAY ONE.
Live · Sample
CALLS A SYSTEM LIKE THIS CATCHES. IN REAL TIME
How Voltic Voice works
Every call answered.
Every call answered.
Every lead followed up.
A complete call and lead system, trained on your business, running on your own voice AI and phone accounts. Works alongside your team. Handles the calls they cannot. Never sleeps.
-
01
Call comes in
Day, night, weekend, holiday, or while your office is on another line. Every call is picked up instantly. No voicemail, no busy tone, no hold music.
- Handles multiple calls in parallel
- Keeps your existing number, no porting
- Set as primary, overflow, or after hours only
-
02
AI answers in your brand voice
Trained on your services, pricing rules, service area, and tone. Greets the caller, listens, and runs a real conversation. No phone tree.
- Natural voice, your business name, your style
- Speaks English & Spanish out of the box
- Handles interruptions and clarifications like a human
-
03
Qualifies the job
Captures name, address, problem, equipment age, urgency, and preferred time. Knows an emergency from a tune up.
- "No heat", "no cool", "leak", "gas smell" flagged urgent
- Out of area calls declined or rerouted
- Existing customers, history pulled in real time
-
04
Books or escalates
Real slots in your real schedule, matched to the right tech. Emergencies get a live transfer or instant text alert to the on call tech.
- Integrates with ServiceTitan, Housecall Pro, Jobber, Google Calendar, and more
- Confirmation text sent to the homeowner automatically
- Live transfer rules you control
-
05
Follows up on every lead
Missed call text backs, unsold estimate nudges, tune up reminders. Every lead worked until they book or opt out.
- SMS and email follow up sequences
- Estimate to sold conversion campaigns
- Reactivation of dormant customers
-
06
Monthly report in your inbox
Calls handled, leads captured, jobs booked, revenue recovered. One page. No dashboards to log into.
- Recordings and transcripts on demand
- Booked job and revenue impact tracking
- Concrete recommendations every month
The stack
Wires into the tools you already run.
Books into your CRM. Reads your calendar. Pages your on call tech. Texts the homeowner. All on your accounts. No new dashboards.
CRM & dispatch
Bookings push straight to your dispatch system, with full caller context and notes.
- ServiceTitan
- Housecall Pro
- Jobber
- FieldEdge
- Workiz
- ServiceFusion
Calendar
Reads availability, books real slots, sends confirmations to the homeowner automatically.
- Google Calendar
- Outlook 365
- iCal / CalDAV
- Acuity
- Calendly
Phone & voice
Your existing number stays. Voltic can be primary, overflow, or after hours only, your call.
- RingCentral
- Dialpad
- Nextiva
- VoIP.ms
- 8x8
SMS & follow up
Missed call text back, unsold estimate sequences, seasonal tune up reminders, all automated.
- Programmable SMS
- SendGrid email
- Postmark
- Make.com
- Zapier
- n8n
USING SOMETHING ELSE? ASK US. IF WE HAVE NOT WIRED IT, WE WILL BUILD IT.
The outcome
More booked jobs from the marketing
More booked jobs from the marketing
you're already paying for.
More revenue from the same ad spend
Higher pickup rate, faster response, more closed jobs from every Google click, LSA lead, and web form. CAC drops without touching a single ad.
Zero missed emergencies
"No heat" Christmas Eve. "Leak" Sunday morning. Voltic catches them, flags them urgent, and moves the right tech in seconds.
Your office staff gets their day back
Routine intake handled automatically. "What are your hours", "are you in my area", all done. Your team focuses on jobs and customers, not the phone.
24/7 coverage without 24/7 payroll
Nights, weekends, holidays, lunch breaks, sick days. The phone is always answered. No after hours hiring required.
Never a busy signal
Storm Monday. Heat wave Tuesday. Voltic answers dozens of calls in parallel. Every caller gets a real conversation, not a queue.
Every web lead worked to the finish
Form fills, chats, missed call text backs, unsold estimates, tune up reminders. Chased automatically until they book or opt out.
What to expect
What happens when the leak gets plugged.
Typical 30 day lift for a residential HVAC contractor running Voltic. We are in pilot phase. Real case studies land here as our first contractors hit 90 days. No stock photos. No fake testimonials.
BASELINE: HVAC CONTRACTOR · 200 INBOUND CALLS / MO · $2,400 AVG TICKET
Metric
Before
After Voltic
Lift
Calls answered
60%
100%
+40pt
Pickup time
3 to 4 rings
<1 ring
instant
Booked jobs / mo
30
53
+23 jobs
Booked revenue / mo
$72K
$127K
+$55K
Cost per booked job
$670
$380
−43%
Voltic ROI
.
10 to 15×
2 to 3 wk payback
Typical residential HVAC pilot numbers. On the demo we run your call volume and ticket value live and show the math for your business.
What we build
Two products. One outcome:
Two products. One outcome:
more booked jobs from the marketing you already run.
Buy separately, or bundle for a discount. You own everything we set up. Your domain, your voice AI account, your phone number. We build, configure, and tune.
Voltic Web
Gets the phone ringing
Conversion focused residential HVAC website. Mobile first, built around the booked job CTA. Hosted free on your own Netlify or Cloudflare account. Your domain, your code, yours forever.
EXPLORE VOLTIC WEB →Voltic Voice
Answers every call
24/7 AI receptionist on your own voice AI and phone accounts. Trained on your services, area, pricing rules, and emergency triggers. You own the agent and the call data forever.
EXPLORE VOLTIC VOICE →Voltic Stack
The full funnel
Both products, integrated. The site chat widget shares the same AI brain as the phone agent. One project, one expert, one bundle discount.
EXPLORE VOLTIC STACK →
Pricing
One extra booked job covers the fee.
One extra booked job covers the fee.
The rest is profit.
Transparent pricing. Pay us once for the build. Voice, phone, and hosting providers bill you direct at cost. Usually less than one recovered job per month.
Conversion focused website
one time, from $2,500
- Mobile first design built around the booked job CTA
- Custom copy for your services, area & brand
- Smart intake form + click to call wired in
- Hosted free on your own Netlify / Cloudflare account
- 2 rounds of revisions, full source code yours to keep
24/7 AI receptionist
setup, from $3,000 + optional $500/mo tuning retainer
- Built on your own voice AI + phone accounts, you own it forever
- Trained on your services, pricing rules & emergency triggers
- CRM & calendar integration (ServiceTitan, Housecall Pro, Jobber, etc.)
- Missed call text back & unsold estimate follow up
- Optional monthly tuning, month to month, cancel any time
Web + Voice, integrated
bundle, from $4,500 saves $1,000 vs. buying separately
- Everything in Voltic Web
- Everything in Voltic Voice
- Site chat widget shares the same AI brain as your phone agent
- Single project, single point of contact, one launch day
- The fastest way to plug the entire leak
Honest math. Voltic Voice alone pays for itself when it recovers one service call per month. We run your real numbers live on the demo.
FAQ
The questions every owner asks on the demo.
Will the AI sound weird to my customers?
Most customers do not realize until you tell them. Natural voice, real conversation, your brand and vocabulary. On the demo we play real recordings so you can judge for yourself.
Can it tell an emergency from a routine call?
Yes. We train it on your emergency rules. "No heat", "no cool", "leak", "gas smell", "sparks". Routine calls go on the schedule. Urgent calls get a live transfer or instant page to the on call tech.
What if it does not know the answer?
It never bluffs. If a question is outside the rules, it logs the question, takes a callback number, sets a clear expectation ("a tech will call you back within 30 minutes"), and pings your team.
How fast can we go live?
Most contractors go live in 3 days. Day 1, discovery and prompt build. Day 2, voice tuning and CRM and calendar integration. Day 3, we shadow real calls before cutover.
Does this replace my office staff?
No. It replaces voicemail. Most clients keep their full office team and use Voltic for overflow, after hours, or routine intake that burns out CSRs. Your team handles dispatch and customers. We handle the repetitive calls.
Will it work with my CRM, calendar, and phone system?
Yes. ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, Google Calendar, Outlook, Zapier, RingCentral, and most major softphones. Using something else? Ask. If we have not wired it, we will build it.
Do I have to change my phone number?
No. You keep your number. Voltic can be your primary answer, overflow only, or after hours only. No porting, no downtime, no risk.
Who owns the agent and the website?
You own everything. The agent in your voice AI account. The number in your phone account. The site on your hosting, on your domain. Source code is yours. Cancel the tuning retainer and the agent keeps running exactly as built. No lock in.
What does the underlying infrastructure cost?
Voice AI runs roughly $0.05 to $0.10 per call minute. Phone provider adds about $0.01 per minute plus a few dollars per month for the number. A typical residential HVAC company runs $80 to $300 a month, billed direct to your card. Web hosting on Netlify or Cloudflare Pages is free at this scale.
Why use our own accounts instead of yours?
Three reasons. Transparency. You see every call cost, no markup. Continuity. If anything happens to us, your phone keeps ringing. Compliance. Call recordings, customer data, and CRM access stay inside your walls.
Do you work with plumbers, electricians, or other trades?
No. Residential HVAC only, by design. The depth we deliver on emergency triage, equipment aware intake, refrigerant escalation, and surge handling takes focus. We would rather be the best in the world at one thing.
About Voltic Systems
One niche. One outcome.
One niche. One outcome.
Done right.
Residential HVAC contractors spend more on marketing every year and lose more of it to missed calls. Especially after hours and emergencies. We plug that leak. That is the whole company.
We say no to plumbers, electricians, and roofers. Same tech would work. The depth we deliver on residential HVAC dispatch, emergency triage, equipment aware intake, refrigerant escalation, surge handling, requires staying narrow. The niche is the moat.
Every build runs on your own infrastructure. Your domain, your voice AI account, your phone number. You see every cost. You own every login. If we ever part ways your phone keeps ringing the same. No lock in, no markup, no surprises.
Book your demo
See how many jobs you're
See how many jobs you're
losing to missed calls.
On a 15 minute call we will:
- Run your real numbers and show you the leak
- Walk you through the live system with real recordings
- Tell you straight if it is a fit, and what it costs to plug your leak
Or hear it answer right now:
+1 (833) 611-0355